| Information & Reception |
| 1 |
How satisfied are you with the encounter and response of the reception staff? |
|
|
|
|
|
|
| 2 |
How satisfied are you with the duration of your admission? |
|
|
|
|
|
|
| 3 |
How satisfied are you with the effect of hospital signs and board? |
|
|
|
|
|
|
| Security |
| 4 |
How satisfied are you with the behavior of the security personnel? |
|
|
|
|
|
|
| Nursing Cares |
| 5 |
How satisfied are you with the encounter and response of the nurses? |
|
|
|
|
|
|
| 6 |
How satisfied are you with the training Received from the nurses, when entering the ward, during hospitalization and at the time of discharge? |
|
|
|
|
|
|
| 7 |
How satisfied are you with the behavior and response of the nurse assistant? |
|
|
|
|
|
|
| 8 |
How satisfied are you with the timely presence and care of nurses when you declare your need? |
|
|
|
|
|
|
| 9 |
How satisfied are you with the timely presence and care of nurses assistant when you declare your need? |
|
|
|
|
|
|
| 10 |
How satisfied are you with the skills of the nurses and their provided services? |
|
|
|
|
|
|
| 11 |
Was the identification bracelet checked during shift handover, and was training given? |
|
|
|
|
|
|
| Medical Cares |
| 12 |
How satisfied are you with treating physician’s treatment and response? |
|
|
|
|
|
|
| 13 |
How satisfied are you with specialist on-time visit and the way of your visiting? |
|
|
|
|
|
|
| 14 |
How satisfied are you regarding the provision of necessary training during treatment and discharge by your treating physician? |
|
|
|
|
|
|
| 15 |
How satisfied are you with the access to the treating and consulting physician during hospitalization? |
|
|
|
|
|
|
| 16 |
How satisfied are you with the effectiveness of treatment measures and medical cares? |
|
|
|
|
|
|
| Sanitation |
| 17 |
How satisfied are you with the way the service personnel treating to you? |
|
|
|
|
|
|
| 18 |
How satisfied are you with the cleanliness of your room and ward? |
|
|
|
|
|
|
| 19 |
How satisfied are you with the cleanliness of toilet in your room and hall? |
|
|
|
|
|
|
| Hoteling |
| 20 |
How satisfied are you with the availability of comfort facilities for patients and their attendant (telephone, television, portable bed, etc.)? |
|
|
|
|
|
|
| 21 |
How satisfied are you with the availability of comfort facilities for patients and their attendant (telephone, television, portable bed, etc.)? |
|
|
|
|
|
|
| 22 |
How satisfied are you with the availability of the necessary facilities to move your patient (wheelchair, stretcher, ambulance, etc.)? |
|
|
|
|
|
|
| 23 |
How satisfied are you with the bed equipment including mattresses, blankets, bed sheets, board, etc.? |
|
|
|
|
|
|
| Nutritional Care |
| 24 |
How satisfied are you with food variety? |
|
|
|
|
|
|
| 25 |
How satisfied are you with the temperature, serve, taste and smell of food? |
|
|
|
|
|
|
| 26 |
How satisfied are you with the quantity and volume of food? |
|
|
|
|
|
|
| Discharge |
| 27 |
How satisfied are you with the duration of the discharge process? |
|
|
|
|
|
|
| 28 |
How satisfied are you with the behavior of the discharge staff? |
|
|
|
|
|
|
| 29 |
How satisfied are you with the bedside discharge process? |
|
|
|
|
|
|
| 30 |
How satisfied are you with the behavior of the funding staff? |
|
|
|
|
|
|
| Para Clinic |
| 31 |
How satisfied are you with the behavior and response of the laboratory (outpatient) staff? |
|
|
|
|
|
|
| 32 |
How satisfied are you with the behavior and response of the radiology staff? |
|
|
|
|
|
|
| 33 |
How satisfied are you with the behavior and response of the pathology (outpatient) staff? |
|
|
|
|
|
|
| 34 |
How satisfied are you with the behavior and response of the sonography staff? |
|
|
|
|
|
|
